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IT Service Management with iTop:
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A complete CMDB (Configuration management database) allowing IT operation to document IT inventory.
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A Service Desk module allowing IT operation to track end-
user requests.
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An Incident management module allowing IT operation to track and communicate about all issues occurring on IT.
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A change management module allowing IT operation to better deal with all the changes occurring.
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A service management module allowing IT operation to document all the contracts and services they have under their control.
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A known error database allows IT operation to document fix for known issue in order to speed resolution process.
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An outage module allows IT operation to document all planned outages and notify concerned contacts.
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Dashboards allow you to quickly get an overview of your IT.
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Ad hock report allows you to control your IT.
